PRIVACY COLLECTION STATEMENT
Protecting your privacy
Riviera Health desires to commit to protecting your privacy and to ensuring we can provide you with the best possible care and services. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.
Collection of information
We collect personal information about individuals directly from the individual or their legal representative. In some cases it may be reasonable or necessary for us to obtain information from your family. We will only collect information for a purpose that relates to our functions and activities as an aged care provider. We understand that you may not want to provide information to us. The information we request of you is relevant to providing you with the care and services you need. If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the care and services you require.
Use and disclosure
We will use and disclose your personal information only for the purpose for which it was collected or for any other purpose that is otherwise directly related to our functions or activities as an aged care provider or otherwise permitted at law.
Access and correction of information
We will not disclose your information to overseas recipients. If we do, we will take all steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
Making a complaint
If you wish to make a complaint about the way we have managed your personal information you may make that complaint verbally or in writing by setting out the details of your complaint to any of the following:
(i) The manager at the home
(ii) Aged Care Complaints Scheme
By phone on 1800 550 552.
- (iii)Office of Australian Information Commissioner
How to contact us:
If you have any questions in relation to privacy or how we manage your personal information, please contact us on 1300551053. Alternatively, you can e-mail: firstname.lastname@example.org.